top of page

FREQUENT QUESTIONS

All you need to know

Need help? Take a look at our FAQ section. If you can't find the answers to your questions, contact us.

Collection of rings in jewelry box

WHAT ARE THE PAYMENT OPTIONS?

Our payment methods are:

  • Bancolombia Transfer

  • Nequi

  • Cash (applies only for offices in Cali - Colombia)

WHAT MATERIALS ARE THE ACCESSORIES MADE OF?

Our accessories are made of cover gold, 18k and 24k gold plating, goldfield gold, rhodium and stainless steel. All our accessories have the material type in the description.

WHAT IS THE RETURN POLICY?

Exchanges and/or refunds are made for manufacturing defects, so it is very important that you review your order as soon as it arrives. If you detect any anomaly, report it to our team. The following are NOT grounds for return:

  • Color change in parts associated with improper use. See care recommendations.

  • Parts damaged by any blow or misuse unrelated to the manufacturing and shipping of your order.

  • Natural stones with different colors or shapes. As they are natural, their size and color may vary a little.

  • There is no refund of money once you have paid for your order and do not wish to receive it.

WHAT CARE SHOULD I TAKE WITH THE ACCESSORIES?

The durability of the accessories depends a lot on the care you take with them, which is why we leave you these tips:

  • Do not use cleaning products with your jewelry on.

  • Do not apply perfume directly on them.

  • Don't use them for sports. The sweat on your body can deteriorate them.

  • Clean your jewelry properly, do not use water or any other liquid. Use a tissue to clean them.

  • Always keep them with great care, use a jewelry box or keep them in a cloth bag.

bottom of page